Onboarding and Identity & Anti Money Laundering
As part of our commitment to providing an outstanding service, we provide a digital onboarding facility to ensure you’re able to complete all of the required tasks as quickly and efficiently as possible. InfoTrack provides a secure app based solution that allows clients to remotely sign documents and verify your identity, taking away the need for you to bring in or send in original ID documents. You can complete all onboarding steps using any browser on a phone, iPad, PC or laptop, with an app is available on both eCOS Legal on the App Store and eCOS Legal – Apps on Google Play and should take you no longer than 3-4 minutes.
If you require any technical support, please do not hesitate to contact the InfoTrack Onboarding Support Team on 0207 186 9621 or ecossupport@infotrack.co.uk
You will a receive an email inviting you to download and complete your InfoTrack checks. If you have not already provided your mobile number, please let us have it so that we can send you the necessary link.
For property transactions, you will require your passport to complete the verification checks, please ensure that you have this to hand. If you do not have a passport, please contact us before you attempt the verification process.
You MUST complete the ID/AML check on your smart phone using the eCOS Legal app (eCOS Legal on the App Store or eCOS Legal – Apps on Google Play). This will enable you to use your passport for an enhanced NFC check and make it easier to upload pictures for evidence of address. Open this email on your phone and simply click on the ‘START NOW’ button above and choose the use the “Use eCOS Legal App” option to link to your phone’s app store. You can only login via this link, you cannot login directly into the app the first time it is used.
If for whatever reason you encounter any difficulty with this then it remains an option for you to provide us with paper based original forms of identification in which case the following provisions will apply;
- You must provide us with TWO original forms of identification in person that we can make copies of, or you can provide us with copies that have been certified by an accountable person, such as your bank or building society, accountant or doctor.
- If you have not lived at your current address for 12 months, please provide us with details of your previous address.
- Please see the list below for acceptable documents.
Recognising our statutory obligations to carry out these identification checks we will make a charge of £25 plus VAT for each verification carried out whether by InfoTrack or on a paper basis.
If we are not satisfied as to your identity, we have the right to cancel the Contract immediately on giving written notice to you.
Acceptable Documents List
Two separate forms of ID required. One from each list
- Photo ID must be current, valid and not expired
- Certificates & Licenses must be valid for current year and not expired
- Letters, documents & bills must be dated within 3 months
Evidence of NAME
- Passport
- UK or EEA photo-card driving licence
- benefit book or original notification letter from Benefits Agency
- a current UK Bank Card with supporting evidence
- current firearms or shotgun certificate
- An official document showing National Insurance Number
- Identified by Nursing Staff/Doctor
Evidence of ADDRESS
- UK or EEA photo-card driving licence
- local council tax statement for current year
- recent bank, building society, credit union statement or passbook
- a recent original mortgage statement from a recognised lender
- recent utility bill or statement (DO NOT accept mobile phone bills)
- local council or housing association rent card /tenancy agreement
- benefit book or original notification letter from Benefits Agency
- Inland Revenue self-assessment statement or tax demand
- house or motor insurance certificate for current year
- record of any home visit made